Frequently Asked Questions

Everything you need to know about practicing with Markella. Can't find what you're looking for? Our AI Help is always available on the right.

What is Markella?

Markella is a Welsh focused exam preparation platform designed to help students master exam technique through smarter practice. We provide mock papers, topic-specific drills, and AI-supported revision tools aligned with Welsh exam specifications.

Are papers official?

No, our papers are independent study tools. Markella is not affiliated with, endorsed by, or connected to any official exam boards. Our materials are independently created to be aligned with Welsh exam specifications to provide realistic practice.

How do mock limits work?

Depending on your plan, you have a limit of 10 or 30 mock exams per month. These limits reset at the start of every billing cycle (monthly reset). You can track your remaining mocks in your dashboard.

What are AI helps?

AI helps provide guidance only. They are designed to explain concepts, give hints, or show steps to help you understand a topic better. They will not provide final answers or write coursework for you.

What is the "Why?" button?

The "Why?" button appears only after you have submitted an answer and it is marked as incorrect. Clicking it triggers the AI to explain the reasoning behind the correct answer and where your logic might have diverged.

Can I upload documents?

Yes, you can upload study materials for study support. The AI can help you summarise or understand your own notes. However, Markella cannot be used to complete full assignments or coursework.

Can I download PDFs?

Yes, mock papers and specific revision summaries can be downloaded as PDFs for offline practice, allowing you to simulate real pen-and-paper exam conditions.

Can I cancel anytime?

Absolutely. There are no long-term contracts. You can cancel your subscription at any time through your account settings, and you will retain access until the end of your current billing period.

Do add-ons roll over?

No, additional credits or mock exam add-ons do not roll over to the next month. They are designed to be used within the billing cycle they were purchased in.

Is Markella affiliated with WJEC?

No, Markella is an independent study tool. While our content is meticulously aligned with Welsh exam specifications, we are not officially affiliated with WJEC or any other exam board.

How does the AI Help work?

Our AI provides guidance, hints, and explanations based on your selected text or current question. It is designed to help you find the answer yourself, ensuring you learn the underlying technique.

Can I track my progress over time?

Yes! Markella tracks every practice session, providing detailed analytics on your strengths and areas for improvement across different topics and question types.

What if login email doesn't arrive?

If you don't see your login email within a few minutes, please check your spam or junk folders. Ensure you've entered the correct email address associated with your Markella account.

What subjects does Markella cover?

Markella covers a wide range of WJEC-aligned GCSE and A-Level subjects. We currently do not offer language subjects such as Welsh, Spanish, or French, but these will be added in the future.

Is Markella available in Welsh?

Yes! Markella is fully bilingual. You can switch between Welsh and English at any time using the language toggle in the navigation bar.

What happens when my free trial ends?

You keep your account and all your progress data, but you will lose access to mock exams and AI helps until you subscribe to a plan. You can subscribe at any time from your account settings.

What is the difference between the Base and Pro plans?

The Base plan includes 10 mock exams and 50 AI helps per month. The Pro plan includes 30 mock exams and 150 AI helps per month. Both plans include full access to all subjects, exam drills, and revision content.

How does revision content work?

Each topic includes a written lesson aligned with WJEC specifications. After reading the lesson, you can test your understanding with practice questions that are marked by AI. You receive feedback on every answer along with the mark scheme.

What is Exam Drill?

Exam Drill is timed practice with real exam-style questions organised by topic. It helps you practise under time pressure and improve your exam technique on specific topics.

Can I use Markella on my phone?

Yes! Markella works on all devices — desktop, tablet, and mobile. The interface automatically adapts to your screen size.

Is my data safe?

Yes. Your data is encrypted and is never shared with third parties. We take privacy seriously and follow data security best practices. You can read more in our Privacy Policy.

Can I sign in with Google?

Yes! Google sign-in is available on both the login and sign-up pages. You can use your Google account to create a new account or sign in to an existing one.